Support

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support@digkrate.com

FAQ

How do I save a track?

Swipe right on any track card in the Dig screen to save it to your krate. You can also swipe down to save and skip to the next track.

What are krates?

Krates are your personal collections of saved tracks. Think of them like playlists you curate yourself. Free users get 1 krate, Resident gets up to 5, and Headliner gets unlimited.

How do daily digs work?

Every day you get a fresh queue of tracks based on your genre and source preferences. Free users get 10 digs per day. Resident and Headliner tiers get unlimited digs.

How do I share a track or krate?

Long-press any track in your krate to share it. For sharing an entire krate, tap the share icon on the krate detail screen. Recipients get a rich preview link that opens directly in Krate.

How do I manage my subscription?

Go to Profile > Manage subscription to view and change your plan. You can also manage subscriptions through your iPhone's Settings > Apple ID > Subscriptions.

How do I delete my account?

Go to Profile and tap "Delete Account" at the bottom of the screen. This permanently removes all your data including saved tracks, krates, badges, and preferences.

A track won't play. What do I do?

Some tracks may be unavailable due to regional restrictions or the source removing the content. Swipe left to skip and move to the next track.

Contact Us

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